Unlearning growth-by-default like our lives depend on it

A cartoon with Dilbert, a wry office worker. He says, “Studies have shown that accurate numbers aren’t any more useful than the ones you make up.”

Ways to defuse weapons of mass persuasion

Opt in, opt out, turn yourself about

A case study on averages and margins

A chart entitled, “Daily conversations, distributed by length.” You then see a bar chart. The y-axis is “# of convos” and the x-axis is “length of convos in minutes.”
A preview of what’s to come

A forwarded WhatsApp message in Spanish advertises free food at Costco. This is a scam targeted at immigrants
Scams circulated on WhatsApp are targeting vulnerable Latinx immigrants. How can we use product thinking to solve and prevent this? (Source: Documented NY)

Michael Linares

Product Director @ Crisis Text Line

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